Service design
Service Designer
Pontoon
- Manchester
- Hybrid
- Contract (inside IR35)
Mid · Agency / studio · £500–£600 a day
Shape complaints and bereavement journeys on a major customer-service transformation in Manchester.
At a glance
- Pay
- £500–£600 a day
- IR35
- Inside IR35
- Days in office
- 2 days a week onsite
From the source
- Lead end-to-end service design from discovery through to implementation
- Work across complaints and bereavement journeys
- Map customer journeys, service blueprints and operational processes
Listed on reed.co.uk, first seen 29 August 2026. We do not host the application.